Privacy Notice for Gling Gling Sellers and Website Visitors
Effective Date: 17.07.2023
This Privacy Notice describes how GLING GLING LLC as indicated below (“Gling Gling,” “we” and “us”) collects, uses, discloses, transfers, stores, retains, or otherwise processes your information when you (whether you are a person acting as a sole proprietor or on behalf of another business entity) download our Application, visit our website (https://gling-gling.com) or apply or sign up for a Gling Gling account in order to use our services (collectively, “Services”).
If you are a consumer shopping at a business that uses Gling Gling, please refer instead to the Privacy Notice available here. If you are a consumer shopping at a business that uses Gling Gling and you provide information to Gling Gling in order to receive a digital receipt and email marketing messages, and/or you have signed up to use Gling Gling Pay, please refer to the Privacy Notice available here.
Our Privacy Notice explains:
INFORMATION WE COLLECT ABOUT YOU
- Information You Provide (“Gling Gling Account Data”)
- Information We Collect From Your Use of the Services
INFORMATION WE COLLECT ABOUT YOUR CUSTOMERS
WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION
COOKIES, OTHER SIMILAR TECHNOLOGIES, AND ADVERTISING
HOW LONG WE RETAIN YOUR INFORMATION
- Your Rights Regarding Personal Information
- Deactivating Your Account
- Location Information
- Promotional Communications
CHILDREN’S PERSONAL INFORMATION
INFORMATION WE COLLECT ABOUT YOU
We gather information about you through three methods: (i) when you directly provide it to us, (ii) when we collect information while you are using the Services, and (iii) when we obtain information from other sources. Below, we provide an explanation of the types of data involved in each case, how and why we process it, and the legal basis that applies to our use of the respective information.
Information You Provide (“Gling Gling Account Data”)
Below is a description of the types of information that we may receive directly from you which we refer to as “Gling Gling Account Data”:
| Types of Information("Gling Gling Account Data") | Examples |
|---|---|
| Financial Information | Bank account information and payment card numbers |
| Tax Information | Withholding allowances and tax filing status |
| Identity Information | Name, email address, postal address, signature, and phone number; passport number, driver's license number, Social Security number, Taxpayer Identification number, or other government-issued identification number |
| Business Information | Name of your Business or Company, email address, web page, Taxpayer Identification number, or another government-issued identification number, legal documentation that proves your legal existence, and legal documentation of your representative. |
| Any other data you give us | Information that you voluntarily provide to us, including your survey responses; participation in contests, promotions, or other prospective seller marketing forms or devices; suggestions for improvements; information disclosed to the chatbots that operate on our Services; referrals; or any other actions you perform on the Services. |
Here is an explanation of what we do with the Gling Gling Account Data described above, i.e. how we use it and for what purposes, along with an explanation of the lawful basis that supports this use.
| How we use Gling Gling Account Data | Why we process Gling Gling Account Data | Legal Justification |
|---|---|---|
| When you make a request to receive information about Gling Gling or our products we collect Identity Information that you provide to us. | To respond to your request, including determining whether the Services are available in your country. | Pre-contract performance |
| We use your Identification Information and your Financial Information to go through our identity or account verification process and to enable you to authenticate into your account once it is created. We share your Identification Information with identity verification vendors to verify the information that we collect. Our vendors cross-check the identity and financial data you give us. Your information is also screened against relevant sanctions watchlists. | To determine whether the Services are available in your country and to create your account with us and to meet our AML, "know your customer", background checking (see further below), and other compliance requirements. | Legal obligation. For example, "Know your Customer" and AML compliance requirements are governed by, among other laws, the Bank Secrecy Act (1970) (USA), and the USA Patriot Act (2001) (USA). |
| We use your Identification Information to deliver the information and support you request, including to deliver technical notices, security alerts, and support and administrative messages to you. We also use it to resolve disputes, collect payments or fees, and provide assistance for problems with our Services or your Gling Gling account. | To communicate with you to fulfill our obligations under the Terms of Service. | Contractual performance |
| When you apply or sign up for a Gling Gling account or other Services, we collect all of the Gling Gling Account Data necessary to create your account and enable you to start fulfilling transactions. | To create and support your account with us, including displaying your transaction history including monthly account statements. | Contractual performance |
| We use your Identification Information to send you surveys and get your feedback about our Services. | To understand if the Services are helpful to you and to evaluate the effectiveness of any updates we provide. | Legitimate interest |
| We use your Identification Information to promote our products and Services to you. | To promote our products and services. | Legitimate interest or consent (where legally required for direct marketing contact). |
| When you provide feedback to us or answer our surveys. | To improve our services and to develop new products and services. | Legitimate interest |
| We use your Identification Information to personalize your use of our Services, for example, when you sign up for a Gling Gling account, we can associate certain information with your new account, such as information about other Gling Gling accounts you have had or currently have, and prior transactions you have made using our Services. | To improve your customer experience. | Legitimate interest and/or contractual performance. |
How we use Gling Gling Account Data
1. When you make a request to receive information about Gling Gling or our products we collect Identity Information that you provide to us.
2. We use your Identification Information and your Financial Information to go through our identity or account verification process and to enable you to authenticate into your account once it is created. We share your Identification Information with identity verification vendors to verify the information that we collect. Our vendors cross-check the identity and financial data you give us. Your information is also screened against relevant sanctions watchlists.
3. We use your Identification Information to deliver the information and support you request, including to deliver technical notices, security alerts, and support and administrative messages to you. We also use it to resolve disputes, collect payments or fees, and provide assistance for problems with our Services or your Gling Gling account.
4. When you apply or sign up for a Gling Gling account or other Services, we collect all of the Gling Gling Account Data necessary to create your account and enable you to start fulfilling transactions.
5. We use your Identification Information to send you surveys and get your feedback about our Services.
6. We use your Identification Information to promote our products and Services to you.
7. When you provide feedback to us or answer our surveys.
8. We use your Identification Information to personalize your use of our Services, for example, when you sign up for a Gling Gling account, we can associate certain information with your new account, such as information about other Gling Gling accounts you have had or currently have, and prior transactions you have made using our Services.
Why we process Gling Gling Account Data
1. To respond to your request, including determining whether the Services are available in your country.
2. To determine whether the Services are available in your country and to create your account with us and to meet our AML, “know your customer”, background checking (see further below), and other compliance requirements.
3. To communicate with you to fulfill our obligations under the Terms of Service.
4. To create and support your account with us, including displaying your transaction history including monthly account statements.
5. To understand if the Services are helpful to you and to evaluate the effectiveness of any updates we provide.
6. To promote our products and services.
7. To improve our services and to develop new products and services.
8. To improve your customer experience.
Legal Justification
1. Pre-contract performance.
2. Legal obligation. For example, “Know your Customer” and AML compliance requirements are governed by, among other laws, the Bank Secrecy Act (1970) (USA), and the USA Patriot Act (2001) (USA).
3. Contractual performance.
4. Contractual performance.
5. Legitimate interest.
6. Legitimate interest or consent (where legally required for direct marketing contact).
7. Legitimate interest.
8. Legitimate interest and/or contractual performance.
Information We Collect From Your Use of the Services
We also collect information from the devices you use when you engage with our systems, such as your location or details about the device you are using. This information is referred to as Usage Data.
| Types of Information("Usage Data") | Examples |
|---|---|
| Commercial Information | • Information about the products and services you sell e.g., inventory, pricing, and other data. • Information about your payment transactions e.g., when and where the transactions occur, a description of the transactions, the payment or transfer amounts, billing and shipping information, and payment methods used to complete the transactions. |
| Location data, which includes the location of your device, and may in some circumstances include precise geolocation data | For more information and to learn how to disable the collection of location information from your mobile device, please see below. |
| Internet or other electronic network activity information | • Web browser and device characteristics. • Information about how you use and interact with our Services. • This includes your access time, "log-in" and "log-out" information, browser type and language, the domain name of your internet service provider, other attributes about your browser, any specific page you visit on our platform, content you view, features you use, the date and time of your use of the Services, your search terms, and the website you visited before you visited or used the Services. |
| Online identifiers | • Information you use to log in to your account. • Internet Protocol ("IP") address, and unique personal identifiers (including device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number; unique alias, and other identifiers). |
| Professional or employment-related information | • Information you provide about your business (e.g., appointments, staffing availability, and contact data) and your employees (e.g., job titles, payroll information, and hours worked, and other timecard data). |
| Profile information - Inferences drawn from any of the information above to create a profile about you | • These may reflect your preferences, characteristics, and behavior. For example, if you use a product or service after receiving a marketing communication about it. |
We require this Usage Data for various purposes, including fulfilling your requested services, meeting our legal obligations (such as verifying payment compliance), and safeguarding your account against hacking and fraud. Additionally, this Usage Data is essential for improving our products and services for your benefit and that of others, as well as for developing new offerings. For instance, if a particular hardware device experiences a higher volume of transactions, we will expand product and service availability on that device accordingly.
| How we use Usage Data | Why we process Usage Data | Legal Justification |
|---|---|---|
| We collect your Commercial Information from the devices you use when you interact with our systems and from the information that is associated with the transaction as captured on our databases. | This enables us to provide services to you that you have requested including inventory, eCommerce, and payments processing. This also enables us to protect the integrity of our Services and systems, and your, our, our customers', or your customers' rights or property. This also enables us to do internal research, measure, track, and analyze trends and usage, to improve our products and services, and, in the United States, to provide our products and services when instructed by your customers. | Contract performance and Legitimate Interests. |
| We use your Commercial Information when you interact with our systems and when it is associated with a transaction. We combine this information with Identification Information as well as with risk signals. | This enables us to debug, fix service errors, investigate, detect, prevent, report, or recover from fraud, misrepresentations, security breaches or incidents, and other potentially prohibited, malicious, or illegal activities; or to otherwise help protect your account, including to dispute chargebacks on your behalf. | Contract performance (support and maintenance), Legal obligation (fraud or incident reporting), Legitimate interest (protect your account). |
| We collect your Internet or other electronic network activity information while you are using the Services using our website, web apps, and hardware and we combine this with your Profile Information. | This enables us to provide Services to you in compliance with regulatory obligations. This enables us to provide Services to identify any unusual activity on your account so as to detect and prevent fraud and to debug and fix errors that impair how our Services function. | Legal obligation (fraud or incident reporting), Contract performance, Legitimate interest. |
| We store your Professional or employment-related information in our databases. | This enables us to deliver aspects of the Services (e.g., Team Management and Crew App) that require this level of information to function. | Contract performance. |
| We generate your Profile Information using our databases. We use your Profile Information to verify your identity and to enhance our Services. | This enables us to engage in profiling and automated processing to verify your identity both directly and through the use of third-party identification verification services (so we can confirm you appear to be who you say you are), improve our products and Services, and develop new products and Services. | Our legitimate interests in verifying your identity and reducing the risk of fraud, as well as, where permissible, offering new and improved services to our customers that are likely to be relevant to their business in light of their Seller activity and the systems and processes they use. |
| We use your Geolocation data to determine whether we can provide you with Services and to customize our Services to your location. | This enables us to determine whether we can provide Services to you, and in what language, enables us to comply with applicable payment processor requirements, and other regulatory requirements, and also to combat fraud. | Contract performance (for Services in territories where we are authorized to conduct our business), Legal obligation (to comply with territorial restrictions). |
How we use Usage Data
1. We collect your Commercial Information from the devices you use when you interact with our systems and from the information that is associated with the transaction as captured on our databases.
2. We use your Commercial Information when you interact with our systems and when it is associated with a transaction. We combine this information with Identification Information as well as with risk signals.
3. We collect your Internet or other electronic network activity information while you are using the Services using our website, web apps, and hardware and we combine this with your Profile Information.
4. We store your Professional or employment-related information in our databases.
5. We generate your Profile Information using our databases. We use your Profile Information to verify your identity and to enhance our Services.
6. We use your Geolocation data to determine whether we can provide you with Services and to customize our Services to your location.
Why we process Usage Data
1. This enables us to provide services to you that you have requested including inventory, eCommerce, and payments processing. This also enables us to protect the integrity of our Services and systems, and your, our, our customers’, or your customers’ rights or property. This also enables us to do internal research, measure, track, and analyze trends and usage, to improve our products and services, and, in the United States, to provide our products and services when instructed by your customers.
2. This enables us to debug, fix service errors, investigate, detect, prevent, report, or recover from fraud, misrepresentations, security breaches or incidents, and other potentially prohibited, malicious, or illegal activities; or to otherwise help protect your account, including to dispute chargebacks on your behalf.
3. This enables us to provide Services to you in compliance with regulatory obligations. This enables us to provide Services to identify any unusual activity on your account so as to detect and prevent fraud and to debug and fix errors that impair how our Services function.
4. This enables us to deliver aspects of the Services (e.g., Team Management and Crew App) that require this level of information to function.
5. This enables us to engage in profiling and automated processing to verify your identity both directly and through the use of third-party identification verification services (so we can confirm you appear to be who you say you are), improve our products and Services, and develop new products and Services.
6. This enables us to determine whether we can provide Services to you, and in what language, enables us to comply with applicable payment processor requirements, and other regulatory requirements, and also to combat fraud.
Legal Justification
1. Contract performance and Legitimate Interests.
2. Contract performance (support and maintenance), Legal obligation (fraud or incident reporting), Legitimate interest (protect your account).
3. Legal obligation (fraud or incident reporting), Contract performance, Legitimate interest.
4. Contract performance
5. Our legitimate interests in verifying your identity and reducing the risk of fraud, as well as, where permissible, offering new and improved services to our customers that are likely to be relevant to their business in light of their Seller activity and the systems and processes they use.
6. Contract performance (for Services in territories where we are authorized to conduct our business), Legal obligation (to comply with territorial restrictions).
INFORMATION WE COLLECT ABOUT YOUR CUSTOMERS
On your behalf as a service provider, we gather information about your customers when they engage in transactions with you or as per your request. This data, referred to as “Your Customers Data” is collected when they interact with you through the utilization of Gling Gling products. For example, this can occur when they make payments at your establishment, schedule appointments, or receive invoices from you. The specific customer data collected will depend on your location, the products and services you utilize, and the manner in which you use them. Your Customers’ Data may encompass:
| Types of Information("Your Customers' Data") | Examples |
|---|---|
| Customer Device Information | • Information about your customer's device, including the hardware model, operating system and version, device name, unique device identifier, mobile network information, and information about the device's interaction with our Services. |
| Customer Financial Information | • Bank account and payment card numbers. |
| Customer Identification Information | • Your customers' name; email address; mailing address; phone number; government-issued identification; or other historical, contact, and demographic information, and signature. |
| Customer Location Information | • The location of your customer's device if they pay with Apple or Android Pay, or give their consent. |
| Customer Transaction Information | • When your customers use Gling Gling to make or record payments to you, we collect information about when and where the transactions occur, the names of the transacting parties, a description of the transactions which may include item-level data, the payment or transfer amounts, billing and shipping information, and the devices and payment methods used to complete the transactions. |
| Customer Use Information | • Information about how your customers interact with you using our Services, including access time, "log-in" and "log-out" information, browser type, history and language, country and language setting on your device, IP address, the domain name of your customer's Internet service provider, other attributes about your customer's browser, mobile device, and operating system, features your customer uses, and the date and time of use of the Services. |
| Other Information You or Your Customers Provide | • Information that your customers voluntarily provide you, or that you input into Gling Gling systems about your customers • For example, survey responses; participation in contests, promotions, or other prospective seller marketing forms or devices; suggestions for improvements; notes you take about your customers, or any other actions performed when they interact with you using Gling Gling. |
We utilize Your Customers’ Data as part of our contractual obligation to deliver the Services you have requested. In the United States, the specific usage of this data is disclosed in the Privacy Notice for Users Who Do Not Apply or Sign Up for a Gling Gling Account or Other Services. Additionally, we handle Your Customers’ Data based on the instructions provided by your customers.
It is your responsibility to obtain the required permissions to enable us to utilize Your Customers’ Data as outlined in this Privacy Notice. This ensures that we can provide you with the requested Services.
WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION
We may share the personal information described in the “Information We Collect About You“ section with the following categories of service providers and third parties:
| Category of third parties with whom we share your personal information in order for you to receive the Services | Description of the services in question |
|---|---|
| Service support partners | We collaborate with various types of third-party service providers who assist us in delivering, maintaining, and enhancing the Services we offer. These providers fall into the following categories: 1. Technology providers or potential partners: They support us by storing information and supplying software or programs that aid in the provision of our Services. 2. Marketing or event providers: They assist us in managing advertising campaigns, contests, special offers, and other events or activities. 3. Identity verification providers: These partners help us prevent fraud and meet our compliance requirements by facilitating AML (Anti-Money Laundering) measures, "know your customer" procedures, background checks, and similar processes. 4. Fee collection service providers: Their role is to help us enforce our legal rights regarding fee collection. 5. Financial partners: This category includes financial institutions, payment networks, payment card associations, and credit bureaus that collaborate with us to deliver the Services effectively. |
| Online Tracking and Interest-Based Advertising | In accordance with local regulations, we, along with our advertising partners, may collect information regarding your activities on our website. This information is used to personalize our advertising to you and tailor our products and services according to your interests. You may encounter specific advertisements on other websites due to our use of third-party services for advertising purposes. These services assist us in targeting ads to you and others based on factors such as demographics, interests, and context. To achieve this, these third-party ad services utilize automated technologies, including third-party cookies, web server logs, and web beacons, to track your online activities across multiple websites and over time. The information gathered is used to display Gling Gling ads that are customized to your specific interests. The data collected by our ad services, on our behalf, includes information about your visits to websites that display Gling Gling ads. This includes details about the pages or ads you view and the actions you take on those websites. The data collection occurs on both our online services and third-party websites that serve our ads to you. This process also helps us assess the effectiveness of our ads. If you are in the United States and would like to learn how to opt out of interest-based advertising, please refer to the "Cookies And Other Similar Technologies" and "United States" sections below. Please note that certain web browsers offer the option to enable Do Not Track ("DNT") signals, which inform visited websites of your preference to not have your online activities tracked. However, our websites are currently not designed to respond to DNT signals or similar mechanisms from browsers. |
| Partners | We might disclose limited personal information, such as your business name, to potential partners who can offer services that complement or relate to your business. Additionally, we may share personal information with partners if we have a reasonable belief that the disclosure is necessary to safeguard ourselves, our Services' users, or the general public from potential harm, fraud, or activities that may be prohibited or illegal. |
| Our Affiliates and Group Companies | Internally, we may share your information with other business units and wholly-owned subsidiaries of our company. This internal sharing allows us to gain insights into how you interact with our products and services, enabling us to enhance our offerings for your benefit and that of our entire user base. It also aids us in developing customized services that align with your preferences and contributes to the protection and maintenance of a trusted environment for our services. |
| Other third parties who will receive your personal information | Why we share data with these parties |
|---|---|
| Other users of our Services with whom you interact through your own use of our Services. | To enable you to make or accept a payment, appointment, or money transfer using our Services. |
| Law enforcement and other public and private agencies | In situations where we determine that it is reasonably necessary, we may disclose information under the following circumstances: (i) Compliance with laws: We may disclose information if it is necessary to comply with any applicable law, regulation, legal process, or governmental request. This includes instances such as requests from creditors, tax authorities, law enforcement agencies, or in response to notices related to garnishment, levy, or lien. (ii) Legal rights: Information may be disclosed to establish, exercise, or defend our legal rights. (iii) Enforcement and compliance: We may disclose information to enforce or comply with our General Terms or other applicable agreements or policies. (iv) Protection of rights and security: Information may be disclosed to protect our rights, the rights of our customers, or the security and integrity of our Services. (v) Investigation of illegal activity: In cases of suspected or actual illegal activity, information may be disclosed as part of an investigation. (vi) Protection of individuals and prevention of harm: Information may be disclosed to safeguard ourselves, our users, or the general public from harm, fraud, or potentially prohibited or illegal activities. These disclosures are made with the aim of fulfilling legal obligations and ensuring the safety, security, and proper functioning of our Services. |
| To a subsequent owner, co-owner, or operator of one or more of the Services | To enable them to continue to run the Services after the change of owner or operator. |
| If we do or try to do a corporate merger, consolidation, or restructuring (including during due diligence and negotiation of these); the sale of substantially all of our stock and/or assets; the financing, acquisition, divestiture, or dissolution of all or a portion of our business; or other corporate change. | To enable the completion of the relevant merger, restructuring, financing, acquisition, divestiture, dissolution or other corporate change. |
| To others, at your direction | To carry out certain requests you make for us to share data. |
While we may disclose your personal information to third parties as explained earlier, we want to emphasize that we do not sell your personal information. However, we do share your information for interest-based advertising or “targeted advertising” as outlined in the previous chart and further discussed in the “Cookies, Other Similar Technologies, and Advertising” section below. In those sections, you can find additional details on how to opt out of targeted advertising. We also provide more information on your choices regarding the use of your personal information in the “Your Choices” section below.
SECURITY
We prioritize the security of your data and employ various measures to safeguard it. While we have implemented strong defenses, it is important to note that no one can provide an absolute guarantee against potential hacking attempts or unauthorized access to your data during transmission or storage.
To protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction, we have established reasonable administrative, technical, and physical safeguards. These measures are designed to ensure the security and integrity of your data. We store information about you on our premises as well as with trusted third-party service providers. Access to your personal information is limited to our employees, contractors, and service providers who require it for the purposes outlined in this Privacy Notice.
However, it is essential to recognize that the internet environment is not entirely secure, and we cannot guarantee the absolute security of information transmission or storage. We strive to take all reasonable precautions, but it is important for users to be aware of the inherent risks associated with data transmission over the Internet.
COOKIES, OTHER SIMILAR TECHNOLOGIES, AND ADVERTISING
The information below pertains to all our websites and apps.
We utilize digital cookies and similar technologies to enhance the usability of our services. These technologies help us recognize when you are signed in, analyze your usage patterns to improve our services, and provide you with a personalized experience.
When you interact with our online services or open our emails, we gather specific information through automated technologies such as cookies, web server logs, web beacons, and other similar technologies. Cookies are text files that websites send to a visitor’s computer or connected device to uniquely identify their browser or store information/settings. Web beacons, also known as internet tags, pixel tags, or clear GIFs, are small graphic images that may be employed on our websites or in emails.
By utilizing these automated technologies, we collect information about your device, internet activity, and inferences as described earlier. These technologies enable us to:
- Remember your information, eliminating the need for re-entry.
- Track and understand how you engage with our online services and emails.
- Customize our online services according to your preferences.
- Measure the usefulness and effectiveness of our services and communications.
- Manage and enhance our products and services.
While we set some of these automated technologies ourselves, others are set by third parties who provide services on our behalf. For instance, we may utilize web analytics services from other companies to evaluate customer usage on our websites. Some of these technologies may also be set by third parties who assist us in advertising our products and services based on your interests, as deduced from your online activities, including browsing and purchasing activities on our websites or third-party platforms, as well as mobile sites and applications. This advertising approach is known as interest-based advertising or “targeted advertising.”
Your browser can notify you when cookies are placed on your device and provide options to stop or disable them through your browser settings. Below are links to guides on how to manage cookie settings on popular browsers and devices:
- Manage cookie settings in Chrome and Chrome Android and Chrome iOS
- Manage cookie settings in Firefox
- Manage cookie settings in Internet Explorer
- Manage cookie settings in Microsoft Edge
- Manage cookie settings in Safari and Safari iOS
Please note that disabling cookies may affect the functionality of our online services. If you use a mobile device, you can manage the sharing of certain device data between your device and browser by adjusting the privacy and security settings on your mobile device.
Within mobile applications, you can also access your device settings and choose options such as “Limit Ad Tracking” (for iOS devices) or “Opt out of Interest-Based Ads” (for Android devices) to restrict our use of information collected from or about your mobile device (e.g., precise location data) for the purpose of serving online behavioral advertising.
Please refer to the “Your Choices” section for additional methods to opt out of interest-based or targeted advertising.
HOW LONG WE RETAIN YOUR INFORMATION
We retain your information for the duration required to fulfill the purposes outlined in this Privacy Notice. This includes providing our Services, complying with legal obligations, enforcing our Terms, preventing violations, safeguarding against fraudulent activity, and defending our legal rights, property, and users.
The retention periods for your information are determined on a case-by-case basis, taking into account the following factors:
- Nature of the information and its purpose: The duration for which we retain your information depends on how long it is necessary to provide you with our Services, including any optional features you utilize, and to offer customer support. For instance:
- Your Gling Gling Account Data is required for delivering our Services, and we retain it as long as your Gling Gling account remains active.
- Likewise, your Usage Data is retained throughout the lifespan of your account.
- Legal obligations: In certain circumstances, we are obligated to retain your information for legal reasons, even after deactivating your account. We keep your information when it is necessary to:
- Respond to a legal request or comply with applicable laws. If we receive a valid legal request, such as a preservation order or search warrant related to your account, we preserve your information even after you delete your account.
- Address and resolve requests, disputes, or complaints.
- Handle litigation or regulatory matters. This includes preserving your information if we face a legal claim or complaint, are subject to a regulatory investigation, need to defend ourselves in legal proceedings related to your information, or respond to a regulator regarding a legal or regulatory complaint made by you or someone else.
- Ensure the safety, security, and integrity of our Services, and protect rights, property, and users. For example, we retain information necessary for investigating instances of misuse, such as fraud, to ensure the proper functioning of our Services.
The specific retention periods for different types of information are evaluated based on these considerations.
YOUR CHOICES
As explained below, you may have certain rights concerning your personal information. You have the ability to view, modify, or correct the information you have provided, request the deactivation of your account, control your location information, or opt out of receiving promotional messages from us.
Your Rights Regarding Personal Information
Depending on your jurisdiction, applicable laws may entitle you to request:
- Access to your personal information in a portable format, including: (1) the categories of personal information we have collected about you and the sources from which we obtained such information; (2) the business or commercial purposes for collecting or sharing your personal information; (3) the categories of personal information we have disclosed to third parties for business purposes; (4) the categories of third parties to whom we have disclosed your personal information; and (5) the specific pieces of personal information we have collected about you.
- Deletion of the personal information we have collected from you.
- Correction of the personal information we have collected about you.
- The ability to opt out of the sharing of your personal information for targeted advertising purposes.
To submit a request for access, deletion, or correction, you can email us at [email protected] or call us at +972546940109. Upon receiving your request, we will verify it by asking you to confirm certain personal information associated with your account. If we deny any of your access, deletion, or correction requests, you can also appeal by emailing us at [email protected].
While certain information we collect and process about you may be considered sensitive personal information, we only process such information for authorized purposes as permitted by law, such as providing requested services or verifying your information.
Deactivating Your Account
If you want to deactivate your account, you can do so by logging into your Gling Gling account or by contacting us using the provided contact details mentioned here and in compliance with our General Terms of Service.
Location Information
To provide certain Services, we may need access to your location information, including precise geolocation data collected from your device. If you do not consent to the collection of this information, some Services may not work correctly, and you will be unable to use those Services. You can stop us from collecting location information at any time by adjusting the preferences on your mobile device. However, please note that if you do so, some of our mobile applications may no longer function properly. You can also prevent us from collecting location information through the mobile application by following the standard uninstallation process to remove all Gling Gling mobile applications from your device.
Promotional Communications
If you wish to opt out of receiving promotional messages from Gling Gling, you can follow the instructions provided in those messages, inform the caller that you do not want to receive future promotional calls or change your notification settings by logging into your Gling Gling account. To opt out of receiving text messages from Gling Gling, simply reply with STOP. It’s important to note that opting out of receiving communications may affect your use of the Services. Even if you choose to opt-out, we will still send you non-promotional communications that are necessary for the operation of your account, such as digital receipts and messages regarding your account or our ongoing business relationship.
CHILDREN’S PERSONAL INFORMATION
Our Services are intended for a general audience and are not directed toward children under the age of 18. We do not knowingly collect, share, or sell any information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a child under the age of 18, we will promptly delete that information from our records.
LEGAL COMPLIANCE
By means of this Privacy Notice, we acknowledge our compliance with the relevant privacy laws, including the Children’s Online Privacy Protection Act (COPPA) and the Florida Information Protection Act (FIPA).
CHANGES TO THIS PRIVACY NOTICE
We reserve the right to modify or update this Privacy Notice at any time. Any changes will be effective upon posting the revised policy. It is your responsibility to review this Privacy Notice periodically.
CONTACT
If you have any questions or concerns regarding our Privacy Notice or the handling of your personal information, please contact us at [email protected].
By using our Services, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Privacy Notice.